Responsible Gaming

1. Age Restriction — 18+ Only

fbk48 enforces a strict minimum age requirement of 18 years for all players. This is a non-negotiable policy that applies to every person who registers an Account, deposits funds, places a wager, or participates in any game or sports betting market on the fbk48 platform. No exceptions are made under any circumstances.

During the registration process, fbk48 requests your date of birth and reserves the right to request verified identity documentation — including a Bangladesh National Identity Document (NID) or a valid passport — to confirm that you meet the minimum age requirement before any withdrawal is approved. Accounts where the player is found to be under the age of 18 will be immediately suspended, and all funds will be withheld pending investigation in line with our Terms & Conditions.

If you are a parent or guardian and believe that a minor in your household has accessed the fbk48 platform, please contact us without delay at [email protected]. We will act promptly to close the Account and advise on any further steps. We strongly recommend that parents and guardians use parental control software to restrict access to online gambling websites on shared devices.

2. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or background. At fbk48, we believe that awareness is the first step toward prevention. Below are some of the most common warning signs that gambling may be becoming a problem rather than a pastime.

• Chasing losses: Continuing to wager after losing in an attempt to win back money that has already been spent.
• Exceeding your budget: Regularly spending more than you planned or can comfortably afford on gambling.
• Borrowing money to gamble: Taking loans, selling possessions, or borrowing from friends or family to fund gambling activity.
• Neglecting responsibilities: Missing work, failing to pay household bills, or neglecting family commitments because of gambling.
• Gambling to escape problems: Using gambling as a way to cope with stress, anxiety, financial pressure, or emotional difficulties.
• Lying about gambling: Hiding the amount of time or money spent gambling from people close to you.
• Inability to stop: Feeling restless, irritable, or unable to cut down or stop gambling despite wanting to do so.
• Preoccupation with gambling: Spending significant amounts of time thinking about past games, planning future wagers, or looking for ways to get money to gamble.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use fbk48's self-management tools — available directly from your Account dashboard — or to contact our support team. You do not need to wait until gambling has caused serious harm before reaching out.

3. Deposit Limits

fbk48 provides every registered player with the ability to set a daily, weekly, or monthly deposit limit on their Account. Once a deposit limit is active, the platform will not permit any deposit that would cause your total deposited amount to exceed the limit you have set for the chosen period.

Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. We recommend setting your deposit limit to an amount you would be entirely comfortable losing — never use money allocated to essential household expenses such as rent, food, utilities, school fees, or healthcare.

How to Set a Deposit Limit on fbk48

1. Log in to your fbk48 Account.
2. Navigate to the Account Settings section and select Responsible Gaming.
3. Choose your preferred limit period: daily, weekly, or monthly.
4. Enter your desired limit amount in Bangladeshi Taka (BDT).
5. Confirm the change. The limit takes effect immediately.

4. Time-Out Features

Sometimes a short break from gambling is all that is needed to regain perspective and maintain a healthy relationship with the activity. fbk48 offers a time-out feature that allows you to temporarily suspend your Account for a defined period without permanently closing it.

Time-out periods available on fbk48 are: 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out period, you will not be able to log in, deposit, or place any wagers. Your Account balance, game history, and player data are preserved and will be available when your time-out period ends.

Time-out periods cannot be cancelled or shortened once activated — this is by design, to ensure the tool genuinely serves its protective purpose. At the end of the time-out period, your Account will automatically become accessible again. If you feel you need a longer break, or that you would benefit from a more permanent restriction, please consider using our self-exclusion tool instead (see Section 5 below).

5. Self-Exclusion

Self-exclusion is a formal agreement between a player and fbk48 to prevent access to the gambling platform for an extended period. It is the strongest player-protection tool available on fbk48 and is recommended for anyone who feels that their gambling has become, or is at risk of becoming, a serious problem.

fbk48 offers the following self-exclusion periods: 3 months, 6 months, 1 year, 3 years, or permanent exclusion. During a self-exclusion period, your Account will be fully suspended — you will not be able to log in, deposit, withdraw, or access any games or betting markets. fbk48 will also take reasonable steps to prevent you from opening a new Account under the same identity during the exclusion period.

How to Apply for Self-Exclusion

You can request self-exclusion by contacting the fbk48 customer support team directly at [email protected]. Please include your registered Account email address, your preferred exclusion period, and a brief note confirming that the request is made voluntarily. Our team will process the exclusion within 24 hours of receiving your request and will send you a confirmation email.

Alternatively, the self-exclusion option is accessible from within your Account Settings under the Responsible Gaming section — the same location as the deposit limit controls.

fbk48 retains self-exclusion records for the full duration of the exclusion period and for five years thereafter, in accordance with our Privacy Policy. This record is used solely to prevent re-registration and is not shared with third parties for commercial purposes.

6. Getting Support

If you feel that gambling is affecting your wellbeing, your finances, or your relationships, please reach out. You do not need to be in a crisis to ask for help — early conversations are always easier, and our support team is trained to respond with empathy and without judgement.

The fbk48 customer support team is available every day from 9 AM to 12 AM Bangladesh Standard Time (BST, UTC+6). You can contact us by email at [email protected] with the subject line "Responsible Gaming Support" and a member of our team will respond as a priority.

When you contact us for Responsible Gaming support, we can help you with:

• Activating a deposit limit, time-out, or self-exclusion on your Account;
• Reviewing your recent deposit and betting history to help you understand your activity;
• Closing your Account permanently if you decide that is the right step;
• Providing guidance on external support resources available in Bangladesh;
• Connecting you with our escalation team for complex or urgent situations.

7. Safe Play Tips

For the majority of players, gambling at fbk48 is an enjoyable leisure activity. The following guidelines help ensure it stays that way. We recommend all fbk48 players — regardless of experience level — read and consider these principles before every session.

• Set a budget before you play and treat it as the cost of entertainment, not an investment. Never wager more than you can afford to lose.
• Never chase losses. If you have reached your session budget, stop playing. Chasing losses is the single most common path from recreational gambling to problem gambling.
• Set a time limit for each session. Use a phone alarm or the fbk48 time-out tool to ensure you do not play for longer than you intended.
• Avoid gambling when emotionally compromised. Playing while stressed, anxious, upset, or under the influence of alcohol significantly impairs judgement and increases risk.
• Take regular breaks. Step away from the platform at intervals during longer sessions. Fatigue affects decision-making.
• Understand the games you play. Visit the Game Information page to learn about return-to-player (RTP) rates, game mechanics, and how odds work before placing real-money wagers.
• Keep gambling separate from your finances. Never use money allocated to rent, food, utilities, school fees, medical expenses, or any other necessity for gambling.
• Balance gambling with other activities. A healthy life includes diverse leisure activities. If gambling is the primary source of entertainment or excitement in your life, that is worth reflecting on.
• Talk to someone you trust. If you have concerns about your gambling, share them with a trusted friend, family member, or our support team. Keeping problems hidden makes them harder to resolve.

fbk48 is a platform built for adults aged 18 and above who choose to engage with gambling as one of many leisure activities. We want every player in Bangladesh — from Dhaka to Cox's Bazar — to feel confident that fbk48 takes their safety as seriously as their enjoyment. The tools described on this page are available at no cost and with no conditions attached. Use them.