Privacy Policy

1. Data Controller

fbk48 operates the online casino and sports betting platform accessible at https://fbk48.com. For the purposes of this Privacy Policy, fbk48 is the data controller responsible for your personal information — meaning we determine the purposes and means by which your personal data is processed.

All data-related queries, access requests, correction requests, and deletion requests should be directed to our dedicated privacy support team at [email protected]. Our customer support team handles privacy matters in English and operates daily from 9 AM to 12 AM Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy applies to all personal data collected through the fbk48 website, any associated mobile-optimised interface, and all communications between you and fbk48 — including customer support emails and live chat transcripts. It does not apply to third-party websites or services that may be linked to or from fbk48.

2. Information We Collect

fbk48 collects personal data from you through several channels: directly when you register an Account or contact support, automatically when you use the platform, and from third-party identity verification and payment partners. The categories of personal data we collect are set out below.

2.1 Registration and Account Data

When you create an fbk48 Account, we collect the following information:

• Full legal name — as it appears on your government-issued identity document;
• Date of birth — to verify that you meet the 18+ age requirement;
• Email address — used for Account communications, transaction receipts, and security alerts;
• Mobile phone number — used for two-factor authentication and payment verification;
• Residential address — including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar) and postal code;
• Username and encrypted password — your login credentials for the fbk48 platform.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which is mandatory before any withdrawal is processed — we collect:

• A copy of your Bangladesh National Identity Document (NID) or valid passport;
• A recent utility bill or bank statement confirming your residential address (where required);
• A photograph or selfie for liveness verification, where requested;
• Payment method verification documents confirming ownership of the bKash, Nagad, Rocket, or Upay account used for deposits.

2.3 Transaction and Financial Data

Every deposit and withdrawal you make through fbk48 generates a transaction record. We retain:

• Transaction amounts in Bangladeshi Taka (BDT);
• Payment method identifiers (e.g., the last four digits of a mobile wallet number);
• Transaction timestamps in Bangladesh Standard Time (BST, UTC+6);
• Transaction reference numbers issued by payment partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank);
• Deposit and withdrawal status logs for dispute resolution purposes.

fbk48 does not store full mobile banking PINs, full bank account numbers, or any payment credential that would allow us to initiate a transaction on your behalf without your explicit instruction.

2.4 Usage and Technical Data

When you browse or use the fbk48 platform, we automatically collect certain technical information, including:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session duration, pages visited, and click-path data;
• Game session logs — which games were played, wager amounts, and outcomes;
• Mobile network operator (e.g., Grameenphone, Robi, Banglalink, Airtel) where identifiable from network headers.

2.5 Communications Data

If you contact fbk48 via email or our customer support system, we retain records of your communications, including the content of your messages and our responses. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Data

fbk48 processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are set out in the table below.

Purpose	Data Used	Lawful Basis
Account registration and management	Registration data, contact details	Contractual necessity
Identity and age verification (KYC)	KYC documents, date of birth	Legal obligation; contractual necessity
Processing deposits and withdrawals	Transaction data, payment method identifiers	Contractual necessity
Fraud prevention and security monitoring	Usage data, IP address, transaction patterns	Legitimate interest; legal obligation
Responsible Gaming compliance	Game session logs, self-exclusion status	Legal obligation; legitimate interest
Customer support and dispute resolution	Communications data, Account data	Contractual necessity; legitimate interest
Platform improvement and analytics	Usage data, technical data (anonymised)	Legitimate interest
Promotional communications (where opted in)	Email address, game preferences	Consent

fbk48 does not use your personal data to make fully automated decisions that produce significant legal effects on you without the possibility of human review. Where automated tools are used to flag unusual Account activity, a member of the fbk48 compliance team reviews the output before any Account action is taken.

4. Data Sharing & Disclosure

fbk48 does not sell your personal data to third parties. We do not share your information with advertisers, data brokers, or unrelated commercial organisations. We share your data only in the circumstances described below, and only to the minimum extent necessary for each purpose.

4.1 Payment Processing Partners

To process your deposits and withdrawals, fbk48 shares the transaction data necessary for each payment with your chosen payment provider — which may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. Each of these providers operates under its own privacy and data protection framework. fbk48 shares only the data required to complete or verify the specific transaction and does not provide these partners with your full Account profile or gaming history.

4.2 Identity Verification Services

fbk48 uses third-party KYC verification services to validate the identity documents you submit. Your NID image and personal details are transmitted to these services solely for verification purposes. The results of the verification check (pass or fail) are recorded on your fbk48 Account; the raw document images are retained for the period required by our data retention policy.

4.3 Game Technology Providers

The casino games and sports betting markets on fbk48 are powered by certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session data (such as a player session token and wager amounts) to deliver game content. They do not receive your full identity data or payment details.

4.4 Legal and Regulatory Disclosure

fbk48 may disclose your personal data where required to do so by applicable law, court order, or at the request of a lawfully authorised authority — including for the purposes of anti-money laundering (AML) investigation or fraud prevention. We will notify you of any such disclosure to the extent permitted by law.

5. Cookies & Tracking

The fbk48 platform uses cookies and similar technologies to deliver a functional, personalised, and secure user experience. Cookies are small text files stored on your device by your browser when you visit fbk48. They allow us to remember your session, preferences, and login state across visits.

5.1 Types of Cookies Used

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, login state, CSRF protection, load balancing	Session / up to 24 hours
Functional	Language preference, display settings, game lobby layout	Up to 12 months
Analytics	Anonymised page-view counts, session duration, feature usage (no personal identifiers)	Up to 24 months
Security	Fraud detection signals, device fingerprint tokens for suspicious login detection	Up to 6 months

fbk48 does not use third-party advertising cookies or permit external advertising networks to place tracking cookies on your device through the fbk48 platform. You may manage or delete cookies through your browser settings; however, disabling strictly necessary cookies will impair the functionality of the fbk48 platform and may prevent you from logging in or completing transactions.

6. Data Retention

fbk48 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The retention periods applicable to each category of data are as follows:

• Account registration data: Retained for the duration of your active Account plus five (5) years following Account closure, to satisfy AML record-keeping obligations.
• KYC verification documents: Retained for five (5) years from the date of verification, in line with anti-money laundering regulatory requirements.
• Transaction and financial records: Retained for seven (7) years from the date of each transaction, as required for financial audit and compliance purposes.
• Game session logs: Retained for two (2) years from the date of each session for dispute resolution, Responsible Gaming monitoring, and fraud detection purposes.
• Customer support communications: Retained for three (3) years from the date of the final communication in each support thread.
• Analytics data (anonymised): Retained for up to twenty-four (24) months, after which it is permanently deleted or further anonymised.

Upon expiry of the applicable retention period, fbk48 will securely delete or permanently anonymise your personal data in accordance with our internal data destruction procedures. If you request early deletion of your data (see Section 7), fbk48 will honour that request to the extent it is not overridden by a legal retention obligation.

7. Your Privacy Rights

As a user of the fbk48 platform, you hold the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered Account email address and a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days of receipt.

• Right of Access: You may request a copy of all personal data fbk48 holds about you, along with information about how it is processed.
• Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request that fbk48 delete your personal data. This right is subject to legal retention obligations — we may be required to retain certain data even following an erasure request.
• Right to Restriction of Processing: You may request that fbk48 restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is carried out on the basis of your consent or a contract, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Object: You may object to processing carried out on the basis of fbk48's legitimate interests, including profiling. fbk48 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

8. Data Security

fbk48 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the fbk48 platform;
• Encrypted storage for all sensitive Account data, including passwords (which are hashed and salted and never stored in plain text) and KYC document images;
• Access controls ensuring that only authorised fbk48 personnel with a legitimate operational need can access personal data, and only to the minimum extent necessary;
• Two-factor authentication (2FA) available to all Players to protect Account access;
• Regular security audits and penetration testing of the fbk48 platform infrastructure;
• Fraud detection systems that monitor transaction patterns and login behaviour for signs of unauthorised access.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or interests, fbk48 will notify affected users promptly at the email address registered on their Account and will take all reasonable steps to contain and remediate the breach.

You also play an important role in keeping your data secure. We strongly recommend that you use a unique, strong password for your fbk48 Account, enable two-factor authentication, and notify us immediately at [email protected] if you suspect that your Account has been accessed without your authorisation.

fbk48 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The version published on this page constitutes the current operative policy. We will notify registered users of material changes via the email address on their Account. Continued use of the fbk48 platform after a published update constitutes acceptance of the revised policy.